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Online Store Terms and Conditions

Article 1. Definitions

  • Store – the online store available at dianabeauty.nl.
  • Trader – Kiljano, operating sales through dianabeauty.nl.
  • Customer – any natural person, legal entity or organisational unit making a purchase in the Store.
  • Consumer – a natural person making a purchase not directly related to their trade, business or profession.
  • Agreement – a distance sales agreement concluded between the Customer and the Trader.
  • Product – any item offered for sale in the Store, including digital products where expressly stated in the offer.
  • Business Day – any day from Monday to Friday, excluding public holidays.

Article 2. Trader details

The online store dianabeauty.nl is operated by Kiljano.

Registered office:
Geurdeland 17G
6673 DR Andelst
Nederland

KVK: 94019525
BTW: NL005060594B10

Contact:
Email: info@dianabeauty.nl
WhatsApp: +31 6 8257 4808 (messages only)

Customer service hours: Monday to Friday, 09:00–17:00.

The above address is the registered office of the company and is not a return address.

Article 3. Scope of the Terms and Conditions

These Terms and Conditions govern the use of the Store, placing orders, concluding sales agreements, making payments, delivery, withdrawal from the agreement, returns, complaints and B2B purchases.

These Terms and Conditions apply to all offers, orders and agreements concluded through the Store unless expressly stated otherwise.

Article 4. Offer and Products

  1. Information about products presented in the Store constitutes an invitation to enter into an agreement.
  2. The Trader makes every effort to ensure that product descriptions, images, specifications and prices are accurate and up to date.
  3. Product images are for illustrative purposes unless stated otherwise in the product description.
  4. If an offer is limited in time or quantity, this will be clearly indicated in the relevant offer.
  5. Obvious clerical, technical or pricing errors are not binding.

Article 5. Prices

  1. Product prices shown in the Store are gross prices unless clearly stated otherwise.
  2. Delivery costs are not included in the product price and are shown during checkout.
  3. For intra-community B2B orders, a 0% VAT rate may be applied after successful verification of a valid EU VAT number through the VIES system.
  4. The Trader reserves the right to change prices, provided that such changes do not affect orders already confirmed.

Article 6. Conclusion of the Agreement

  1. Orders may be placed through the Store website.
  2. The Agreement is concluded once the order has been accepted for processing and payment confirmation has been received, unless another settlement method has been approved by the Trader.
  3. The Trader may refuse to process an order in justified cases, in particular where incorrect data has been provided, payment has not been received, the product is unavailable or there is a justified suspicion of abuse.
  4. After placing an order, the Customer receives an electronic confirmation.

Article 7. Payments

  1. Payment for orders is made using the payment methods made available in the Store at checkout.
  2. Unless otherwise agreed, orders are processed after payment confirmation has been received.
  3. The Customer is responsible for providing correct data necessary for payment processing and issuing sales documents.
  4. If payment is not received, the Trader may cancel the order.

Article 8. Order Processing and Delivery

  1. Orders placed from Monday to Friday before 16:00 are usually shipped the same day.
  2. Orders placed on Friday after 16:00 are processed on Monday.
  3. If a product is temporarily out of stock, the delivery time stated on the product page applies, usually 2 to 5 business days.
  4. Standard parcels are usually shipped via DPD, bpost and GLS.
  5. Heavy, oversized and pallet shipments are handled by Dachser.
  6. For pallet deliveries, the Customer must provide a valid phone number so the carrier can arrange the delivery date.
  7. Within the European Union, delivery usually takes 1 to 3 business days from the date of dispatch, unless stated otherwise on the product page.
  8. For shipments outside the EU, delivery time depends on the carrier and customs procedures. Any customs duties, taxes and import charges are borne by the Customer.
  9. The Trader does not ship to the United Kingdom or Poland.
  10. The Trader reserves the right to choose a different carrier if this is justified for logistical reasons.

Article 9. Delivery Responsibility

  1. A shipment is deemed delivered when the carrier marks it as delivered in its system.
  2. A parcel handed over to a household member, neighbour or pickup point is considered successfully delivered.
  3. The Trader is not responsible for parcels stolen or lost after confirmed delivery.
  4. If a parcel goes missing before being marked as delivered, the Customer should report this no later than 14 days from the date of purchase.
  5. If a parcel is returned to the Trader due to refusal of acceptance or failure to collect it on time, the value of the goods will be refunded minus the full shipping cost, the return cost charged by the carrier and any administrative costs, up to a maximum of €25.

Article 10. Right of Withdrawal

  1. The Consumer has the right to withdraw from a distance agreement within 14 days of receiving the parcel, without giving any reason.
  2. The right of withdrawal applies only to Consumers and does not apply to B2B orders unless otherwise agreed in writing.
  3. To exercise the right of withdrawal, the Consumer should notify the Trader in advance by email at info@dianabeauty.nl.
  4. The returned goods must be sent back no later than 7 days after the withdrawal has been notified.
  5. The return address depends on the warehouse from which the order was shipped. The correct return address is shown on the parcel label.
  6. The registered office address is not a return address.

Article 11. Return Conditions

  1. The returned product must be new, unused and in its original, undamaged packaging, insofar as the nature of the product allows.
  2. The return must include the order number or a copy of the invoice.
  3. All supplied accessories, extras, free gifts and set components must be included with the return if they were delivered with the product.
  4. The cost of return shipping is borne by the Customer.
  5. The Customer remains responsible for the return parcel until it has been delivered to the correct warehouse, therefore tracked return shipping is recommended.
  6. Returns sent without prior notice may be refused.

Article 12. Exclusion of the Right of Withdrawal

The right of withdrawal does not apply in cases provided for by law, in particular with regard to:

  • opened, unsealed or used products which cannot be returned for hygiene reasons, especially cosmetics,
  • products made to the Customer’s specifications or clearly personalised,
  • products which are liable to deteriorate quickly or have a short shelf life,
  • digital content supplied without a tangible medium once performance has begun with the Customer’s express consent and acknowledgement of the loss of the right of withdrawal,
  • other cases where exclusion of the right of withdrawal results from applicable law.

Article 13. Refunds

  1. Refunds are processed within 7 days after the returned goods have been received and inspected.
  2. Refunds are made using the same payment method used for the original order unless otherwise agreed by the parties.
  3. If the return does not meet the conditions set out in these Terms and Conditions, it may be rejected and the goods may be sent back to the Customer at the Customer’s expense.

Article 14. Complaints and Warranty

  1. If a product is defective or not in conformity with the agreement, the Customer has the right to submit a complaint.
  2. Complaints should be submitted by email to info@dianabeauty.nl or via WhatsApp at +31 6 8257 4808 (messages only).
  3. The complaint should describe the issue as precisely as possible and include the order number.
  4. If the parcel arrived damaged, photos of the shipping label, the outer packaging and the damaged product should be attached.
  5. Complaints are processed within 14 days.
  6. Electrical devices are covered by a 12-month warranty.
  7. Large or palletised products, such as beauty chairs, are covered by a 24-month warranty.
  8. The warranty does not cover damage resulting from improper use, mechanical damage caused by the user, normal wear and tear, repairs carried out by third parties, or products marked as used, second-hand or discounted where this was clearly indicated at the time of sale.

Article 15. B2B Orders

  1. The Store also processes orders for companies and wholesale customers.
  2. For B2B orders, the right of withdrawal does not apply unless otherwise agreed in writing.
  3. For intra-community transactions, the EU VAT number may be verified through the VIES system.

Article 16. Personal Data

Customers’ personal data is processed in accordance with applicable law and the current Privacy Policy published in the Store.

Article 17. Final Provisions

  1. Agreements concluded through the Store are governed by the law applicable to the Trader’s registered office, without prejudice to mandatory consumer protection provisions.
  2. Nothing in these Terms and Conditions excludes or limits the Consumer’s rights arising from mandatory provisions of law.
  3. The Trader reserves the right to amend these Terms and Conditions. Any changes do not affect orders placed before the effective date of the new version.
  4. The current version of the Terms and Conditions is available on the Store website.

These Terms and Conditions are effective as of 08.04.2026.